Policies & Procedures

Clear policies help us keep every child safe, healthy, and thriving. Please review these before your first day.

Hours & Attendance

Operating hours: Monday – Friday, 7:00 AM – 5:00 PM
Drop-off: No later than 9:00 AM unless prior arrangement is made
Pick-up: By 5:00 PM sharp. A late fee of $1/minute applies after 5:00 PM
Absences: Please notify us by 7:30 AM if your child will not be attending
Holidays: We observe CT state holidays — a full calendar is provided at enrollment

Children must stay home if they have a fever of 100.4°F or higher
Children with vomiting, diarrhea, or contagious illness (pink eye, strep throat, hand-foot-mouth, lice) must remain home
A child must be symptom-free for 24 hours before returning (without fever-reducing medication)
If a child becomes ill during the day, parents will be called and must pick up within 1 hour
Current immunization records are required per CT OEC licensing regulations

Tuition is due every Friday for the following week (one week in advance)
A late payment fee of $25 applies if payment is not received by Monday morning
We accept Care 4 Kids and Early Start CT subsidies — families are responsible for any co-pay
Two weeks written notice is required for withdrawal from the program
Tuition is owed regardless of child absence, vacations, or holidays (unless provider closes)

Only individuals listed on your Authorized Pick-Up form may collect your child
Photo ID will be requested from anyone not personally known to us
Children will not be released to anyone not on the authorized list, regardless of relationship
Please notify us in writing of any changes to your authorized pick-up list
In case of a custody arrangement, court documents must be on file

In a medical emergency, 911 will be called immediately and parents notified
We maintain a current First Aid & CPR certification as required by CT OEC
Fire and emergency drills are conducted regularly per licensing requirements
An emergency contact and medical authorization form is required for every child
Parents are notified of any incidents, injuries, or unusual events on the same day

We use positive guidance and redirection — never punishment, isolation, or physical discipline
Consistent routines and clear, age-appropriate expectations help children feel secure
Persistent behavioral concerns will be discussed with parents in a private, supportive conversation
We work with families to support children with special behavioral or developmental needs

We’re always happy to talk through anything before you enroll.